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1. Administrators, managers or even the staff member themselves opens a ticket using the General Help Requestchoosing Need a New Service? including the name and JHED ID of the person to be provisioned for Acrobat Pro DC.  Note: If the Administrator isn’t submitting the ticket, we’ll cc: them for awareness that the request was made.

2. The Client Services team will confirm eligibility (full-time faculty/staff), and once verified, will create an Adobe ID, sending activation and sign on information directly to the new Acrobat Pro DC user.   If the application isn’t already installed on their computer, the Help Desk team will also share information on how to download, install and sign in to activate and use the software.   

The steps are easy to follow and shouldn’t require any one-on-on assistance from the Help Desk team, allowing new users to pick a time convenient for them to install and activate Acrobat.  The team of course, is available to help if the client runs into issues.

SIGN IN:  How do I sign into the Acrobat Pro DC application using my Adobe ID? Launch the Acrobat Pro DC program.  In the upper right hand corner of the application dashboard, click on Sign In, and enter your Adobe ID (JHED@jhu.edu) and the password you used to claim the account. 

PASSWORD RESET: I've forgotten the password to my Adobe ID.  Can BSPH IT reset it? BSPH IT can't reset the password for an Adobe ID;  this is managed by Adobe Cloud Services.  To reset your Adobe ID password: 

• Open a web browser and go to https://www.adobe.com/documentcloud.html

• Click on the Sign In link in the upper right hand corner. 

• In the Email Address field, ender your Adobe ID, JHED@jhu.edu, then click Continue. 

• In the lower portion of the Enter Your Password window, click on Reset Password link.

• Adobe will send a unique six digit verification code to the Adobe ID email address associated with the account;  this email address is displayed in the Update Your Password window.  Check that mailbox for email from Adobe and enter the verification code into the field.

• Follow the subsequent instructions to set a new password for your Adobe ID.  NOTE:  Your new password must have at least 8 characters (mix of lower/uppercase) and include a number and a symbol. It cannot match your username or your previous 5 passwords.

• When the password reset process has been completed, return to Acrobat Pro DC and click on Sign In.

• Enter your Adobe ID (JHED@jhu.edu) and your new password.

CHANGE PASSWORD:  How can I change my Adobe ID password? 

• Open a web browser and go to https://www.adobe.com/documentcloud.html

• Sign in with your BSPH Adobe ID.

• In the section Common Tasks, click on the Change Password link.

• Follow the change password instructions.  NOTE:  Your new password must have at least 8 characters (mix of lower/uppercase) and include a number and a symbol. Your new password cannot match your username or your previous 5 passwords.

Adobe ID FAQs:

• What is an Adobe ID?  An Adobe ID is a unique identifier that is synchronized across devices with Adobe Services, enabling clients to use licensed Adobe applications and cloud based services on any device.  A license to use Acrobat Pro DC is attached to your BSPH Adobe ID. 

• Do I have to use an Adobe ID?  Yes.  All the latest versions of Adobe products require an Adobe ID to activate and use the products. Additionally, it provides access to Adobe web services associated with the licensed product(s). 

• What is my BSPH Adobe ID?  Your BSPH Adobe ID is your JHED email address (not your alias or preferred email address).  E.g.:  JHED@jhu.edu

• Can I change my BSPH Adobe ID to be something other than JHED@jhu.edu?  No.  For management purposes, your Acrobat Pro DC license was attached to this unique ID.

• I use other Adobe products under a different Adobe ID.  Can I merge these services under one ID so I can log in under a single Adobe ID for all my services? There is currently no way to merge different Adobe ID accounts and their associated services. 

• What happens to my Adobe account / services / ID when I leave the School?  Once you leave the University, you will no longer have access to Acrobat Pro DC.  When your JHED ID is disabled, your access to Acrobat services will also be disabled. 

• For more information please visit: https://my.jhsph.edu/Offices/InformationTechnology/ComputerSupport/SoftwareSupport/AdobeAcrobat/Pages/default.aspx

BSPH  IT Help Desk: 410-955-3781